PENERAPAN TOTAL QUALITY MANAGEMENT DALAM MENINGKATKAN SUMBERDAYA MANUSIA

Abstract

In increasing the quality of human resources, corporate can implement total quality
management (TQM), by which an employee should do a job better, more effective and more
efficient in producing the products with high quality and competitive price. The research
aims to identify the implementation process of TQM, and its influence toward the quality of
human resources. The result showed the variables of TQM (that is, employees role, employer
role, relations of employer and employees, organizational aspects, and environ employees,
organization aspects, and environmental aspects) are simultaneously have a significant
influence toward the quality of human resources in PR. HF Prima Malang. The
organizational aspects variable is dominantly influence the corporate’s quality of human
resources.
Keywords : Total Quality Management implementation, human resources quality