PENGUKURAN KINERJA PERUSAHAAN PENYEDIA JASA KEUANGAN DENGAN MENGGUNAKAN PENDEKATAN BALANCED SCORECARD (Studi Kasus Pada PT. BPRS Artha Pamenang)

Abstract

The purpose of this study was to measure how the performance of PT. BPRS Artha
Pamenang in 2015 as measured by the method of balance scorecard. This research is
descriptive quantitative research with a sample of 30 respondents 30 respondents employees
and customers. The method of analysis used validity and reliability. Results from this study
is that the performance of the financial perspective PT. BPRS Artha Pamenang in 2015 is
quite good, the performance of the customer's perspective is good, from the point of view of
internal business process perspective is considered good, the performance of learning and
growth perspective is quite good. It can be concluded that the performance of PT. BPRS
Artha Pamenang for 2015 is good.
Keywords: performance measurement, balance scorecard.